Terms of Service

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Piotr Boroń ("we," "us," or "our"), governing your access to and use of the Offbox mobile application ("App").

By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use the App.

Operator Information:

• Legal Entity: Piotr Boroń
• Legal Form: unregistered business activity (działalność nierejestrowana pursuant to Art. 5 of the Polish Entrepreneurs' Law of March 6, 2018)
• Registered Address: al. Solidarności 68/121, 00-240 Warsaw, Poland
• Registration Number: Not applicable — unregistered business activity
• VAT Number (if applicable): Not applicable
• Contact Email: support@offbox.app

2. Eligibility

2.1 Age Requirements

You must be at least:

• 16 years old if you reside in the European Union, European Economic Area, or United Kingdom
• 13 years old if you reside in the United States or other jurisdictions

If you are under the applicable age, you may not use the App. We do not knowingly collect information from individuals under these age thresholds.

2.2 Capacity

By using the App, you represent and warrant that you have the legal capacity to enter into these Terms in your jurisdiction of residence.

3. Description of the Service

3.1 What Offbox Is

Offbox is a self-help wellness application designed to support individuals going through a breakup or relationship ending. The App provides tools including:

• Mood tracking — Daily emotional check-ins with contextual dimensions
• Journaling — Guided prompts and free-form diary entries
• Unsent letters — Write text and audio messages you never intend to send
• No-contact streak tracking — Monitor your progress in maintaining no-contact
• Relapse tracking — Record and reflect on moments of contact
• Daily rituals — Morning and evening reflective exercises
• Memory reflections — Process memories with photos and written reflections
• Healing timeline — Visualize your progress over time

3.2 What Offbox Is NOT

IMPORTANT — PLEASE READ CAREFULLY:

Offbox is NOT any of the following:

• Not a medical device — The App is not registered, approved, or cleared by the FDA, EMA, MHRA, or any other regulatory body as a medical device.
• Not therapy or counseling — The App does not provide psychotherapy, psychiatric services, counseling, or any form of mental health treatment.
• Not a substitute for professional help — The App is not intended to replace consultation with qualified mental health professionals, therapists, psychologists, or psychiatrists.
• Not crisis intervention — The App is not equipped to handle mental health emergencies, suicidal ideation, or self-harm situations.
• Not medical advice — Nothing in the App should be construed as medical or psychological advice, diagnosis, or treatment recommendation.

If you are experiencing a mental health crisis or having thoughts of self-harm, please contact emergency services immediately or call a crisis helpline:

• US: 988 Suicide & Crisis Lifeline (call or text 988)
• EU: 112 (emergency) or local crisis lines
• UK: Samaritans (116 123)
• International: https://findahelpline.com/

3.3 Intended Use

The App is intended solely as a self-help companion tool to support emotional processing and personal reflection during the healing journey after a relationship ending. Any reliance on the App is at your own discretion and risk.

4. User Accounts and Authentication

4.1 Account Creation

Certain features of the App (cloud backup, data synchronization) require you to create an account by signing in with:

• Apple Sign-In (iOS)
• Google Sign-In (iOS and Android)

You agree to provide accurate information during the sign-in process and to keep your authentication credentials secure.

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately at support@offbox.app if you suspect unauthorized access to your account

4.3 PIN Lock

The App offers an optional PIN lock feature for additional security. If you enable a PIN lock:

• You are solely responsible for remembering your PIN
• After 5 consecutive failed PIN attempts, access is temporarily locked for 60 seconds
• We cannot recover or reset your PIN

4.4 Backup Passphrase

If you use the cloud backup feature, you must create a backup passphrase. This passphrase is never transmitted to or stored on our servers. If you lose your passphrase:

• We cannot decrypt or recover your backup data
• There is no passphrase reset mechanism
• Your encrypted backup will be permanently inaccessible

You acknowledge and accept this risk when using the backup feature.

5. Subscriptions and Payments

5.1 Free and Premium Tiers

Offbox may offer both free and premium subscription tiers. Premium features, pricing, and availability may vary by platform and region.

5.2 Subscription Plans

We may offer the following subscription options (subject to change):

*Prices may differ between the Apple App Store (iOS) and Google Play Store (Android). The price displayed in your App Store at the time of purchase is the price you will be charged. Prices include applicable taxes where required by law.

5.3 Payment Processing

All payments are processed through Apple App Store (iOS) or Google Play Store (Android). We do not directly collect, process, or store your payment information (credit card numbers, bank account details, etc.). Payment security and storage are governed entirely by Apple and Google — please refer to their respective privacy policies for details.

By making a purchase, you also agree to the applicable payment processor's terms:

• Apple Media Services Terms and Conditions
• Google Play Terms of Service

5.4 Auto-Renewal Disclosures

For recurring subscriptions (weekly and monthly plans):

• Your subscription automatically renews at the end of each billing period unless you cancel at least 24 hours before the end of the current period.
• Your App Store account (Apple ID or Google account) will be charged for renewal within 24 hours prior to the end of the current period.
• The renewal charge will be at the same price as the original subscription, unless we notify you of a price change in advance.
• You can manage and cancel your subscription at any time, free of charge, through:
• iOS: Settings > Apple ID > Subscriptions
• Android: Google Play Store > Menu > Subscriptions
• Cancellation takes effect at the end of the current billing period. You retain access to premium features until that date.
• No partial refunds are provided for unused portions of a subscription period, except as required by applicable law.
• Any free trial period (if offered) will automatically convert to a paid subscription unless canceled before the trial ends. Free trial duration and availability are shown on the purchase screen.

For lifetime purchases:

• The Lifetime plan is a one-time, non-recurring purchase. No additional charges will be applied after the initial purchase.
• Lifetime access remains valid as long as the App is available and your account is active.
• Lifetime purchases are non-refundable except as required by applicable law or the refund policies of Apple/Google.

5.5 Refund Policy

Refunds are handled by Apple and Google in accordance with their respective refund policies:

• Apple: https://support.apple.com/en-us/HT204084
• Google: https://support.google.com/googleplay/answer/2479637

You may also contact us at support@offbox.app for assistance with refund requests.

5.6 Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from a digital content purchase within 14 days of the transaction, provided that:

• You have not begun downloading or using the digital content, or
• You have given explicit prior consent to begin performance and acknowledged that you lose your right of withdrawal

By confirming a purchase in the App Store and beginning to use premium features, you expressly consent to immediate performance and acknowledge that you waive your right of withdrawal for that purchase.

6. User Content and Data

6.1 Ownership

You retain full ownership of all content you create within the App, including but not limited to mood entries, journal entries, diary entries, messages, photos, audio recordings, and any other user-generated content ("User Content").

We do not claim any ownership, license, or rights over your User Content. Your User Content is yours.

6.2 Local-First Data Architecture

By default, all User Content is stored exclusively on your device. We do not have access to your User Content unless you explicitly use the cloud backup feature, in which case your data is encrypted before leaving your device (see Section 4.4).

6.3 Your Responsibilities

You are responsible for:

• Backing up your data: If your data is important to you, we strongly recommend using the cloud backup feature. If you do not create a backup and your device is lost, damaged, or reset, your data will be permanently lost.
• Content accuracy: Ensuring that any information you enter is your own and does not infringe on any third party's rights.
• Media content: Ensuring that any photos or audio you add to the App are yours or that you have the right to use them.
• Data portability: You may export all your data using the cloud backup feature or the in-app PDF journal export. See our Privacy Policy for details on your data portability rights.

You may delete individual mood, journal, relapse, or diary entries at any time. Deletion is immediate, permanent, and cannot be undone.

6.4 Prohibited Content

You agree not to use the App to store or transmit:

• Content that is illegal, harmful, threatening, abusive, or harassing
• Content that violates any third party's intellectual property rights
• Malicious code or data designed to disrupt the App's operation

We do not actively monitor User Content (as it is stored locally on your device and/or encrypted in backups), but we reserve the right to terminate accounts that are used in violation of these Terms.

7. Acceptable Use

7.1 Permitted Use

You may use the App for personal, non-commercial purposes in accordance with these Terms.

7.2 Prohibited Uses

You agree NOT to:

• Reverse-engineer, decompile, disassemble, or attempt to extract the source code of the App, except as permitted by applicable law
• Modify, adapt, translate, or create derivative works of the App
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices
• Use the App for any commercial purpose without our written consent
• Share, sell, rent, sublicense, or transfer your account or subscription to any third party
• Circumvent or attempt to circumvent any security measures, including the PIN lock, backup encryption, or authentication mechanisms
• Use automated systems, bots, or scripts to access or interact with the App
• Interfere with or disrupt the integrity or performance of the App or its infrastructure
• Attempt to gain unauthorized access to our systems, servers, or other users' data
• Use the App in any way that violates applicable law or regulation

8. Intellectual Property

8.1 Our Intellectual Property

The App, including but not limited to its design, user interface, graphics, icons, animations, sounds, text content (excluding User Content), guided prompts, therapeutic exercises, software code, algorithms, and documentation, is owned by or licensed to Piotr Boroń and is protected by intellectual property laws.

All trademarks, service marks, trade names, and logos displayed in the App are our property or the property of their respective owners. Nothing in these Terms grants you any right to use any trademark without the prior written consent of the owner.

8.2 Open-Source Components

The App may incorporate open-source software components, each governed by its own applicable open-source license. Nothing in these Terms limits your rights under, or grants you rights that supersede, any applicable open-source license.

8.3 Feedback

If you provide us with feedback, suggestions, or ideas regarding the App ("Feedback"), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and incorporate such Feedback into our products and services without any obligation to you.

9. Account Deletion and Data Erasure

9.1 Your Right to Delete

You may delete your account and all associated data at any time through the App's settings. Account deletion is immediate and permanent.

9.2 What Happens When You Delete Your Account

When you initiate account deletion:

1. All cloud backups are permanently deleted from our servers
2. All encrypted media files are permanently deleted from cloud storage
3. All local data (mood entries, journal entries, messages, etc.) is cleared from your device
4. Your authentication account is deleted from our identity provider
5. Your session is terminated

9.3 Irreversibility

Account deletion is irreversible. Once deleted, your data cannot be recovered. We strongly recommend creating a local backup before proceeding with account deletion.

9.4 Third-Party Data

Account deletion removes all data under our direct control. Data held by third-party services (Sentry error logs, RevenueCat purchase records, Apple/Google transaction history) is subject to those services' respective retention policies.

9.5 Post-Deletion Requests

If you delete your account and subsequently wish to use the App again, you will need to start fresh with a new account. Previous data will not be available.

10. Disclaimers

10.1 "As Is" Provision

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10.2 No Guarantee of Results

We do not guarantee that using the App will result in any particular emotional, psychological, or behavioral outcome. Individual experiences with the healing process vary significantly.

10.3 Service Availability

We do not guarantee that the App will be:

• Available at all times or without interruption
• Free from errors, bugs, viruses, or other harmful components
• Compatible with all devices, operating systems, or software versions
• Maintained or updated indefinitely

We reserve the right to modify, suspend, or discontinue the App (or any part thereof) at any time. If we permanently discontinue the App, we will provide at least 60 days' notice to allow you to export your data. Active paid subscriptions will not be renewed after the discontinuation date.

10.4 Third-Party Services

The App relies on third-party services (Supabase, Sentry, RevenueCat, Apple, Google) that are outside our control. We are not responsible for the availability, performance, or policies of these services.

10.5 Consumer Protections

If you are a consumer in the European Union, European Economic Area, or United Kingdom, the disclaimers in this section do not affect your mandatory statutory rights under applicable consumer protection laws, including but not limited to:

• The Consumer Rights Directive (EU) 2011/83/EU
• The Digital Content Directive (EU) 2019/770
• The Consumer Rights Act 2015 (UK)

These laws provide minimum guarantees that cannot be excluded or limited by contract.

11. Limitation of Liability

11.1 General Limitation

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL Piotr Boroń BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of data, profits, revenue, goodwill, or anticipated savings
• Personal injury or emotional distress arising from the use of or inability to use the App
• Unauthorized access to or alteration of your data
• Loss of data due to device failure, App uninstallation, or forgotten passcodes/passphrases
• Inability to access encrypted backup data due to a forgotten backup passphrase (your passphrase is never stored or transmitted; recovery is cryptographically impossible)

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE APP SHALL NOT EXCEED THE GREATER OF:

• The amount you paid us for the App in the 12 months preceding the claim, or
• Fifty United States Dollars (USD $50)

11.3 EU/UK Consumer Rights

If you are a consumer in the EU, EEA, or UK, this limitation of liability does not apply to:

• Damages caused by our willful misconduct or gross negligence
• Liability for death or personal injury caused by our negligence
• Liability that cannot be excluded or limited under applicable mandatory consumer protection law
• Liability under the Product Liability Directive (85/374/EEC)

11.4 Essential Purpose

YOU ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY IN THIS SECTION ARE AN ESSENTIAL ELEMENT OF THE AGREEMENT BETWEEN YOU AND US, AND THAT THE APP WOULD NOT BE PROVIDED TO YOU WITHOUT THESE LIMITATIONS.

12. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Piotr Boroń from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or inability to use the App
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Any User Content you create, store, or transmit through the App

Note for EU/UK consumers: This indemnification clause does not apply to the extent prohibited by applicable consumer protection law.

13. Dispute Resolution

13.1 Governing Law

These Terms shall be governed by and construed in accordance with:

• For users in the European Union / EEA / UK: The laws of the Republic of Poland, without regard to conflict of law provisions. This does not affect your rights under the mandatory consumer protection laws of your country of residence.
• For users outside the EU / EEA / UK: The laws of the Republic of Poland, without regard to conflict of law provisions.

13.2 Dispute Resolution for EU/EEA/UK Users

If you are a consumer in the EU, EEA, or UK:

1. Informal Resolution: We encourage you to first contact us at support@offbox.app to resolve any disputes informally.
2. Online Dispute Resolution (ODR): You may submit a complaint through the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr/.
3. Court Jurisdiction: You may bring proceedings in the courts of your country of residence, in accordance with applicable consumer protection laws.
4. Alternative Dispute Resolution (ADR): You may also use certified ADR entities in your country of residence.

We are committed to resolving disputes fairly and promptly.

13.3 Dispute Resolution for Users Outside the EU/EEA/UK

If you are not an EU/EEA/UK consumer:

1. Informal Resolution: You agree to first attempt to resolve any dispute informally by contacting us at support@offbox.app. We will make a good faith effort to resolve the dispute within 30 days.

1. Jurisdiction: If the dispute is not resolved informally within 30 days, any dispute, controversy, or claim arising out of or relating to these Terms shall be submitted to the competent courts of Warsaw, Poland.

1. Small Claims Exception: Notwithstanding the above, either party may bring an individual action in small claims court in their jurisdiction of residence for disputes within the court's jurisdictional limits.

13.4 Payment Disputes

Disputes regarding payments, charges, or refunds for purchases made through the Apple App Store or Google Play Store are governed by the respective platform's terms and dispute resolution processes, not by this arbitration clause. Please contact Apple or Google directly for payment-related disputes.

13.5 Exceptions

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights.

14. Modifications to the Terms

14.1 Right to Modify

We reserve the right to modify these Terms at any time. When we make changes:

1. We will update the "Last Updated" date at the top of these Terms
2. We will provide notice through the App of material changes
3. For material changes that affect your rights, we will provide at least 30 days' advance notice

14.2 Acceptance of Modified Terms

Your continued use of the App after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the App.

14.3 EU Consumer Rights

If you are a consumer in the EU/EEA/UK, material changes to these Terms require your explicit consent. If you do not consent to material changes, you may terminate your account and receive a pro-rata refund for any unused prepaid subscription period, to the extent applicable under consumer protection law.

15. Termination

15.1 Termination by You

You may terminate your relationship with us at any time by:

• Deleting your account through the App's settings
• Uninstalling the App from your device

15.2 Termination by Us

We may terminate or suspend your access to the App at any time, with or without cause, with or without notice, if:

• You violate these Terms
• We are required to do so by law
• We discontinue the App

15.3 Effects of Termination

Upon termination:

• Your right to use the App immediately ceases
• Any active subscriptions will not be automatically canceled — you must cancel subscriptions through your App Store account
• Provisions that by their nature should survive termination (including Sections 6.1, 8, 10, 11, 12, 13, and 17) shall continue in effect

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed from these Terms. All remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by us.

16.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without your consent, including in connection with a merger, acquisition, or sale of assets.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms if such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war or terrorism, pandemics, government actions, power failures, internet or telecommunications outages, or third-party service disruptions.

16.6 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except as expressly provided herein.

16.7 Headings

The headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

17. Apple and Google-Specific Terms

17.1 Apple App Store

If you downloaded the App from the Apple App Store, you acknowledge and agree that:

1. These Terms are between you and Piotr Boroń only, and not with Apple Inc. ("Apple"). Apple has no obligation to furnish any maintenance and support services with respect to the App.

1. These Terms incorporate Apple's standard Licensed Application End User License Agreement ("Standard EULA") available at https://www.apple.com/legal/internet-services/itunes/dev/stdeula/. In the event of a conflict between these Terms and the Standard EULA, these Terms shall prevail to the extent of the conflict.

1. In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App.

1. Apple is not responsible for addressing any claims by you or any third party relating to the App, including: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation.

1. In the event of any third-party claim that the App infringes that third party's intellectual property rights, Apple is not responsible for the investigation, defense, settlement, and discharge of such claim.

1. Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple has the right to enforce these Terms against you as a third-party beneficiary.

1. You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

17.2 Google Play Store

If you downloaded the App from the Google Play Store, you acknowledge and agree that:

1. These Terms are between you and Piotr Boroń only, and not with Google LLC ("Google").

1. Google is not responsible for the App, its content, or any claims related to the App.

1. You must comply with Google Play's Terms of Service in addition to these Terms.

1. Google is a third-party beneficiary of these Terms and may enforce them against you.

18. Contact Information

If you have any questions, concerns, or complaints about these Terms, please contact us:

• Email: support@offbox.app
• Mailing Address: al. Solidarności 68/121, 00-240 Warsaw, Poland
• Business Registration: Not applicable — unregistered business activity

For privacy-related inquiries, please see our Privacy Policy or contact our Data Protection Officer at support@offbox.app.

19. Acknowledgment

BY USING THE APP, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE, DO NOT USE THE APP.